Refund Policy
Refund Policy
Skincare Products
No Returns Policy: Due to hygiene and safety reasons, we do not accept returns on skincare products. All skincare sales are final.
Exception for Damaged Items: We will only accept returns or provide refunds for skincare products if the item was damaged during shipping. If you receive a damaged product, please contact us within 48 hours of delivery with photos of the damage.
How to Report Damaged Items
If your skincare product arrives damaged:
- Contact us within 48 hours of delivery
- Provide your order number
- Include clear photos showing the damage
- We will review your case and provide a replacement or full refund
Refund Processing
Approved refunds for damaged items will be processed within 3-5 business days and will be credited back to your original payment method.
Contact Information
For questions about refunds or to report damaged items, please contact our customer service team. We're here to help ensure you have a positive experience with LumaMuse Skincare.
This policy helps us maintain the highest standards of hygiene and product safety for all our customers.